Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.

We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.
sales@snapgoshop.com

We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards.

We offer a variety of shipping options to cater to different customer preferences. Standard shipping is the most economical choice with a delivery time of 7 days, while expedited shipping provides a faster delivery option at an additional cost.

Shipping costs are calculated based on the destination and the weight of the items in your cart. If applicable, these charges will be clearly displayed during checkout before you complete your purchase. For most standard deliveries, we strive to absorb the shipping cost on your behalf. However, for special shipping requirements, any applicable fees will be transparently listed at checkout.

No We don't ship internationally

Refund policy

Return Policy

At SnapGoShop, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help resolve the issue with care and efficiency.

30-Day Return Window

You may request a return within 30 days of receiving your item.

To be eligible for a return, items must:

• Be in original condition — unworn, unused, with tags intact
• Be returned in the original packaging
• Include a receipt or proof of purchase

How to Initiate a Return

Return Shipping Policy

We’re committed to making your shopping experience hassle-free.

• Prepaid Return Label: If you receive a damaged, defective, or incorrect item, we’ll provide a prepaid return shipping label at no cost to you. Please contact us promptly to initiate the return.
• Customer-Paid Returns: For all other return reasons — such as items you no longer want, don’t like, or changed your mind about (provided the item is unused and unopened) — the return shipping cost and shipping will be the customer’s responsibility.
  
  For any return inquiries, feel free to reach out to us at sales@snapgoshop.com.
  
  Detailed instructions on how and where to send your package
  
  Note: Returns sent without prior authorization will not be accepted.
  
  If you have any questions or need assistance, feel free to contact our support team at sales@snapgoshop.com.

Important Note on Return:

For items such as clothing and shoes, we strongly encourage you to refer to the size chart available in the product description before placing your order.

Returns due to incorrect size selection or reasons not considered genuine may not be approved. We reserve the right to accept returns at our discretion, and we sincerely appreciate your understanding in helping us reduce avoidable returns.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can promptly resolve the issue.

Non-Returnable Items

For safety and hygiene reasons, the following items are not eligible for return:

• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized items
• Personal care products (e.g., beauty or hygiene items)
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

If you're unsure whether your item qualifies for return, please reach out for clarification.

Exchanges

To exchange an item, please return the original item following the process above. Once your return is approved, you may place a new order for the desired item.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days.

Note: It may take additional time for your bank or credit card provider to post the refund.

If you have not received your refund after 15 business days from approval, please contact us at sales@snapgoshop.com.

Initiating a return is simple just send an email to sales@snapgoshop.com. And Log in to your account on our website, go to the order history section, and select the item you wish to return. Follow the provided instructions to generate a return authorization, and then ship the item back to us using the prepaid shipping label provided.

Return Shipping Policy

We’re committed to making your shopping experience hassle-free.

• 
  If you receive a damaged, defective, or incorrect item, we’ll provide a prepaid return shipping label at no cost to you. Please contact us promptly to initiate the return.
  
• 
  For all other return reasons — such as items you no longer want, don’t like, or changed your mind about (provided the item is unused and unopened) — the return shipping cost and shipping will be the customer’s responsibility.
  

For any return inquiries, feel free to reach out to us at sales@snapgoshop.com.