SnapGoShop Operated by SnapShopGlobal LLC
At SnapGoShop, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help. This Return & Refund Policy explains how returns work and what you can expect from us.
1. Eligibility for Returns
You may request a return within 30 days from the date your order is delivered.
We accept returns for the following reasons:
-
You received a damaged or defective item
-
You received the wrong item
-
You ordered by mistake
-
You no longer want the item
To be eligible for a return, items must be:
-
Unused
-
In original packaging
-
In the same condition that you received them
-
With all accessories included (if applicable)
2. How Returns Work
All returns are handled directly by SnapGoShop.
-
Contact us at support@snapgoshop.com to start the return.
-
Our team will review your request and issue a prepaid return shipping label.
-
Your return will be sent to our designated SnapGoShop Return Processing Center.
-
Customers will never be required to contact any third-party supplier or warehouse for returns.
This ensures a smooth and consistent return experience for all orders.
3. Return Shipping Costs
For eligible returns:
-
Damaged / Defective / Incorrect items:
Return shipping is 100% free, and you will receive a prepaid return label. -
Changed your mind / Did not like the item / Ordered the wrong item:
Return shipping is 100% free, and you will receive a prepaid return label.
4. Refunds
Once your returned item arrives at our return processing center, it will be inspected within 3–5 business days.
After inspection:
-
Refunds are issued to your original payment method.
-
Refund processing typically takes 3–7 business days, depending on your bank or payment provider.
5. Exchanges
If you prefer an exchange rather than a refund, we are happy to help.
Please contact us at support@snapgoshop.com with your order number and the item you would like to exchange for.
Email: support@snapgoshop.com
Phone: (848) 234-4467
6. Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned unless damaged or defective:
-
Personal care items
-
Undergarments
-
Hygiene products
-
Custom/personalized items
-
Perishable items
If you are unsure whether your item is eligible, please contact our support team before placing your order.
7. Order Cancellations
Orders can be canceled within 2 hours of placing the order.
After this window, cancellations may not be possible because your order may already be processing.
To request a cancellation, email us promptly at:
📧 support@snapgoshop.com
8. Contact Us
If you have questions about returns, refunds, or exchanges, our customer support team is here to help.
Email: support@snapgoshop.com
Phone: (848) 234-4467
Customer Support Hours: Mon–Sun, 9 AM – 6 PM EST
9. Legal Information
SnapGoShop Operated by SnapShopGlobal LLC , a registered business entity in the United States.
Address: 2, Sheffield Court Morganville NJ 07751
Email: support@snapgoshop.com
Phone: (848) 234-4467
All returns and refunds listed above are processed exclusively by SnapGoShop on behalf of the legal entity.